FAQ

1. How can I contact you?

You can contact us by sending an email to whipssplash@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure fast and efficient delivery.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process an order?

Orders can take up to 2 business days to be processed before shipment. Once your order has been processed, you will receive a confirmation email with tracking information.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times may vary depending on the destination and customs clearance procedures.

6. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, and American Express. We also accept payment through PayPal for added convenience.

7. Can I cancel or modify my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process orders quickly to ensure timely delivery to our customers.

8. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

9. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at whipssplash@gmail.com with your specific requirements and we will be happy to assist you.